Terms and Conditions

 All correspondence related to tours, travel services, and bookings should be addressed to Tusk Travel Pvt. Ltd.

Booking

Upon confirmation of your booking, a contract is established between you and Tusk Travel Pvt. Ltd.. This contract comes into effect when we confirm your tour or travel services and receive the required deposit amount from you.

Payment Policy

Deposit:

A minimum deposit of 40% of the total cost is required at the time of booking to secure your reservation.

Balance Payment:

• The remaining balance must be paid 15 days prior to the start date of the services.
• For bookings made within 15 days of the start date, full payment is required at the time of booking.

Note: For peak seasons (e.g., Christmas, New Year, Pushkar Fair, Diwali) or special train journeys, full payment is required at the time of booking.

Mode of Payment

International clients can make payments via Bank Transfer to our bank account or by Credit/Debit Card.

Important:

• Payments must be made free of any withholding tax or deductions.
• Any bank charges for remittance will be borne by the payer.
• Transaction processing fees apply for payments made via Credit/Debit card using the payment gateway.

Fraud Alert

Tusk Travel Pvt. Ltd. employees or agents will never request your card details, including CVV, Net Banking credentials, OTP, or password. We will not ask you to transfer funds to personal accounts or install third-party apps like AnyDesk or TeamViewer. If you encounter such requests, report them immediately to [email protected]. Tusk Travel Pvt. Ltd. will not be liable for any losses incurred due to such fraudulent activities.

Cancellation, No-Show, and Early Departure Policy

Cancellation Charges for Individual Bookings (FITs):

• 60 days or more before arrival: 10% of the tour/service cost.
• 59 to 30 days before arrival: 20% of the tour/service cost.
• 29 to 15 days before arrival: 25% of the tour/service cost.
• 14 to 8 days before arrival: 50% of the tour/service cost.
• 7 days or less, or no-show: No refund.

Additional Notes:

• For peak seasons (20th December to 15th January) and festival periods (Diwali, Dussehra, Holi, Pushkar Fair, etc.), cancellations will result in no refund, irrespective of the notice period.

Cancellation Charges for Group Tours:

• 60 days or more prior to arrival: 25% of the tour/service cost.
• 59 to 30 days prior to arrival: 50% of the tour/service cost.
• 29 to 0 days, or no-show: No refund.

Luxury Train Journeys:

• Palace on Wheels:
• 90 days or more prior to departure: 10% of the ticket value.
• 89 to 30 days prior to departure: 20% of the ticket value.
• 29 to 0 days prior to departure: No refund.
• Maharaja’s Express:
• 60 days or more prior to departure: 25% of the published price.
• 59 to 45 days prior to departure: 50% of the net amount.
• 44 to 0 days prior to departure: No refund.
• Deccan Odyssey:
• 59 to 45 days prior to departure: 20% of the published tour cost.
• 44 to 30 days prior to departure: 50% of the published tour cost.
• 29 to 0 days prior to departure: No refund.

Wildlife Safari:

Wildlife safari booked at any National Park or Sanctuary are non-refundable. Date change requests will be treated as cancellations with no refund.

Cancellation of Flights:

Flight tickets are non-refundable. Name and date changes may be allowed as per airline rules.

Important Notes:

• Regardless of the cancellation policy, a minimum 10% service charge will be applied for all cancellations.
• In cases of cancellation due to natural calamities, clients can opt for:
1. Credit Note: Usable for future travel for themselves or others.
2. Refund: After deducting the 10% service charge, the balance will be refunded.
• If the tour is cancelled mid-journey, refunds depend on recoverable costs from service providers. No refunds will be provided for unused services such as accommodations, transportation, or meals.

Refund Policy

Refunds for unused or unutilized services will be processed according to the cancellation policy. Refunds may take 2-6 weeks due to banking procedures. Bank charges for refunds will be deducted from the refund amount. Only written requests for refunds will be considered.

Identification Requirements

Guests must provide valid photo ID documents during booking confirmation:

• Foreign Nationals: Passport and Visa.
• Non-Resident Indians (NRI): Passport.
• Overseas Indian Clients (OCI/PIO): Passport and OCI/PIO card.
• Domestic Clients: Driving License, Voter ID, or Passport.

Note: A Visa is mandatory for all foreign nationals traveling to India. Check the Visa on Arrival details at Visa Online.

Arrival and Departure Policy

• Check-In: Between 12:00 PM and 3:00 PM (early check-in subject to availability).
• Check-Out: Between 10:00 AM and 12:00 PM (late check-out subject to availability and additional charges).

Extra Vehicle Usage

Costs for extra vehicle usage beyond the specified itinerary (e.g., additional transfers or extended sightseeing) are not included in the service and will incur additional charges.

Helicopter Journeys

• Tickets and fares are subject to availability and may change without notice.
• In cases of cancellation due to weather conditions, VIP movement, or other unavoidable circumstances, alternate arrangements will be made based on availability.
• No tickets will be carried forward to the next day, and Tusk Travel Pvt. Ltd. will not reimburse costs related to canceled helicopter journeys.

Liabilities and Limitations

• Tusk Travel Pvt. Ltd. acts as an agent for hotels, airlines, transporters, and contractors providing other services. Our liability is limited to the terms outlined by these service providers.
• We are not responsible for delays, cancellations, or unforeseen expenses caused by natural hazards, political closures, equipment breakdown, acts of God, or other events beyond our control.
• Guests are advised to arrange for their own travel insurance to cover accidents, theft, or other potential losses.

Force Majeure

Tusk Travel Pvt. Ltd. is not liable for failures or delays caused by events beyond our control, including but not limited to acts of war, natural disasters, pandemics, government regulations, or other unforeseeable circumstances.

Jurisdiction

All disputes will be subject to the jurisdiction of the courts in Delhi, India.

Special Notes

• Terms and conditions for specific destinations (e.g., Andaman & Nicobar, Lakshadweep) will be provided separately.
• Group bookings and helicopter yatras will have their own terms, communicated on a case-by-case basis.
• Luxury train journeys (e.g., Palace on Wheels, Maharajas' Express) will follow distinct terms and conditions shared as needed.
• After we've given you the price for your trip, if the government increases any fees (like entrance fees to monuments, taxes, fuel costs, or guide charges), you'll have to pay the extra cost.
• Tusk Travel acts as an agent for hotels, airlines, and other service providers. We're not responsible for things they do.
• The trip plans we give you are just examples. Things like weather, road conditions, and how easily people can walk might mean we have to change the plan. We can change the plan to keep everyone safe and comfortable.
• Our prices are based on the prices we've agreed on with hotels and airlines. These prices can change without notice. If they change, we might have to change the price we quoted you. Hotel bookings are based on normal hotel check-in and check-out times.
• We are not responsible for delays, changes to the trip, or extra costs caused by things like:
  • Natural disasters (like earthquakes or floods)
  • Flight cancellations
  • Accidents
  • Broken equipment
  • Bad weather
  • Sickness
  • Road closures
  • Political problems
  • Other unexpected events
• We are also not responsible for any loss, injury, or damage to people or their belongings caused by any of these things.
• We don't have insurance to cover accidents, sickness, theft, or other problems. We recommend you get travel insurance in your home country. You are responsible for your belongings at all times.
• If you're traveling to India from another country (except Nepal and Bhutan), you need a passport that's valid for at least 6 months and a valid visa. Getting your passport and visa is not included in the trip cost.
• If you have a contagious disease, you cannot travel with us. If we find out during the trip that you have a contagious disease, you will have to leave the trip and make your own arrangements to get home.

** Please read these Terms and Conditions carefully before making a booking.