Privacy Policy Tusk Travel

Last Updated on [22 July 2024]

1. INTRODUCTION

Tusk Travel (“Company”) values the privacy of its users and is committed to protecting the personal information shared by its users. As a responsible data controller and processor, Tusk Travel adheres to strict privacy standards and practices.

This Privacy Policy applies to all individuals, including travel agents (“User”), who interact with Tusk Travel through any of our customer interface channels. These channels include our Website, mobile sites, mobile applications, and offline channels such as call centers and offices (collectively referred to as “Sales Channels”). For this Privacy Policy, the term “Website” refers to all online properties owned and operated by Tusk Travel, including our main website https://www.tusktravel.com/, mobile sites, and mobile applications.

References to “you” and “your” in this Privacy Policy mean the User, while “we,” “us,” and “our” refer to Tusk Travel.

This Privacy Policy governs the collection, use, storage, disclosure, and protection of your personal information by Tusk Travel. By using or accessing our Website or other Sales Channels, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Website or services.

Please note that this Privacy Policy does not apply to third-party websites, mobile sites, or mobile apps, even if they are linked to our Website. We recommend that you review the privacy policies of any third-party sites you visit.

2. PERSONAL INFORMATION THAT WE COLLECT

“Personal Information” refers to any information that relates to you and is provided by you to us through our Sales Channels. This information may include, but is not limited to:

• Identity Information: Such as your name, gender, marital status, religion, age, etc.
• Contact Information: Including your email addresses, postal addresses, telephone numbers, etc.
• Financial Information: Such as your banking details, credit/debit card information, and other related financial data.
• Account Information: Including payment history, account history, billing information, and communication records.
• Technical Data: Such as your IP address, browser information, login data, and location data.
• Special Categories of Data: Including details about your nationality, disability, and health-related information.
• Travel Information: Details of other travelers for whom you make bookings through your account, passport details, driving license information (if applicable), and other travel-related documents.

We may also collect data that is publicly available or obtained from third-party sources, including social media platforms.

3. COLLECTION AND USE OF YOUR PERSONAL INFORMATION

Tusk Travel collects and uses your Personal Information only as necessary to conduct our business and to provide you with the services you request through our Sales Channels. This information is collected for the following purposes:

• To provide the services requested by you.
• To communicate with you regarding your bookings, services, or special offers.
• To send booking confirmations, updates, or changes to your itinerary.
• To customize your experience on our Website, mobile sites, and mobile apps.
• To perform marketing and promotional activities.
• To verify and authenticate your account and prevent fraud or misuse.
• To respond to your queries and provide customer support.
• To allow third-party service providers, such as hotels, airlines, or transportation services, to contact you if required.

By providing your Personal Information, you consent to its processing as described in this Privacy Policy. It is your responsibility to ensure that the information you provide is accurate, complete, and up-to-date.

4. CONSENT TO OBTAIN PERSONAL INFORMATION

By using our Website, you consent to the collection and processing of your Personal Information by Tusk Travel for the purposes described in this Privacy Policy. You have the right to withdraw your consent at any time. However, withdrawing consent may affect your ability to use our Website and services, and your account may be deactivated.

You must be of legal age (as defined by applicable laws) to provide consent for the collection and processing of your Personal Information. If you are submitting information on behalf of a minor or someone who cannot legally provide consent, you must have the appropriate legal authority to do so.

5. DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed under the following circumstances:

• Third-Party Service Providers: To facilitate the services you request, we may share your information with third-party providers. However, Tusk Travel is not responsible for the privacy practices of these third parties.
• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or the rights of others.
• Business Partners: To our business partners, subsidiaries, or affiliates who maintain adequate privacy policies.
• Other Circumstances: With your consent or when necessary to protect Tusk Travel’s legitimate interests, prevent fraud, or ensure the safety of our Users.

6. SECURITY OF PERSONAL INFORMATION

Tusk Travel takes the security of your Personal Information seriously and implements stringent measures to protect it from unauthorized access, misuse, or disclosure. We use SSL (Secure Socket Layer) encryption to secure data transmission between your browser and our servers. Additionally, we have physical, electronic, and organizational safeguards in place to protect your information.

We periodically review and update our security measures. Your Personal Information is retained only for as long as necessary, up to a maximum of five years, unless a longer retention period is required by law.

In the event of a data breach, we will promptly notify you and take appropriate steps to mitigate the impact of the breach. However, such notification does not imply acknowledgment of liability.

7. EU USERS

For users located within the European Union, Tusk Travel complies with the General Data Protection Regulation (GDPR). EU Users have the following rights:

• The right to access their Personal Information.
• The right to withdraw consent for the collection and processing of their data.
• The right to data portability.
• The right to restrict the processing of their Personal Information.
• The right to request data deletion under the “right to be forgotten.”
• The right to correct or update incorrect information.

EU Users can contact our Data Protection Officer for any queries or grievances regarding their rights under the GDPR.

Data Protection Officer:

Manish Yadav
T4 3rd Flr, Moon House, S 522 Shakarpur, Laxmi Nagar, New Delhi 110092
+91 9015 33 6879
[email protected]
10:00 AM to 8:00 PM (IST)

8. COOKIES

Cookies are small data files sent from a website and stored on your device. Tusk Travel uses cookies to enhance your experience on our Website, track usage patterns, and provide personalized content.

By using our Website, you consent to the use of cookies as described in this Privacy Policy. You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our Website.

9. AMENDMENTS

Tusk Travel reserves the right to update or revise this Privacy Policy as needed to reflect changes in legal requirements, business practices, or customer needs. Significant changes will be communicated via email or a notice on our Website.

Your continued use of our Website and services after any changes indicates your acceptance of the updated Privacy Policy.

10. DATA PROTECTION OFFICER

For any concerns or inquiries regarding your Personal Information, please contact our Data Protection Officer:

Manish Yadav
T4 3rd Flr, Moon House, S 522 Shakarpur, Laxmi Nagar, New Delhi 110092
+91 9015 33 6879
[email protected]
10:00 AM to 8:00 PM (IST)